Dr. Vijay Aggarwal, CEO Sanghvi brands Limited

 Dr. Vijay Aggarwal, CEO Sanghvi brands Limited, is passionate about wellness and has a background that fits well in this industry. He is a certified medical practitioner in Naturopathy and Yoga and MBA-Marketing. He has several certifications in wellness, therapeutic massages, advanced techniques, and has travelled widely around the world.

Sanghvi Brands has a vast portfolio of international wellness brands- Spa L’OCCITANE, Warren Tricomi Salon and Spa, ELLE Spa, and Organic Harvest Spa and Salon. Dr. Aggarwal has a lot of experience in managing international wellness businesses and has represented Sanghvi Brands in various countries, including the USA, UK, UAE, Saudi Arabia, Bhutan, Nepal, Hong Kong, and Mauritius.

Dr. Vijay Aggarwal

He has provided technical wellness and operational training to many healers with different nationalities and is proficient in all spa and wellness treatments and follows five-star luxury international spa standards. His skills include operations, project consultancy, business development and training. He has learned advanced wellness techniques from Spa by L’OCCITANE, Elemis, Spa by Clarins, Warren Tricomi, and ELLE. His specialty is designing distinctive wellness programs for upscale hotels, resorts, and developments.

What do you like and dislike about being a beauty and wellness entrepreneur?

As a beauty and wellness entrepreneur, we take great pleasure in positively impacting people’s lives by helping them feel confident, relaxed, and rejuvenated. We find immense joy in creating personalized wellness experiences, introducing innovative treatments, and witnessing satisfied guests. Our focus is on providing integrated wellness solutions that prioritize guest comfort while offering holistic therapies to alleviate deep-seated stress, tension, and worries. We also enjoy the creativity and continuous learning that comes with staying updated on the latest trends in the spa, beauty and wellness sectors. However, I face challenges such as managing business operations, navigating competition and ensuring consistent top-notch quality in our services. This requires a strong dedication to guest satisfaction, a high level of training and ability to adapt to industry changes.

What are some of the latest trends in wellness?

 In today’s fast-paced world, many people seek relaxation and well-being. Spa by L’OCCITANE addresses guest needs with comprehensive wellness solutions such as Holistic & Personalized Wellness, Mental Well-Being, Biohacking, Sustainable Beauty, Sleep Optimization, Gut Health & Nutrition, Digital Wellness, Detox Therapy & Men’s Wellness.

How do your therapists suggest treatments and therapies to your guests?

 The spa and wellness experience can boost health. Our skilled therapists use international wellness techniques to provide personalized recommendations, which include Guest Consultation, Skin & Body Analysis, Customized Recommendations, Product- Lifestyle Guidance, Follow-up and Next Steps.

Who or what has been your inspiration for a career in wellness?

 My inspiration for a career in wellness stems from my deep passion for holistic healing and self-care. I have always believed that true well-being goes beyond just physical health; it encompasses balance, mindfulness, and nurturing oneself. Early on, I was influenced by renowned wellness experts and ancient healing practices, such as Naturopathy, Ayurveda, and Yoga, all of which emphasize the connection between mind, body, and soul. The best part is that guests can achieve mindfulness with no side effects.

How do your therapists handle an unhappy guest?

At L’OCCITANE Spas, guest satisfaction is our top priority. Our therapists are trained to handle concerns with empathy and professionalism using a three-step approach- Therapists listen actively to the guest’s concerns, ensuring they feel heard. They acknowledge the issues, express concern, and reassure guests that their feedback is valued. Solutions may include adjusting treatments or providing alternatives. We also follow up to ensure guests leave with a positive experience.

What was the most important challenge you’ve ever had in the wellness business?

 One of the biggest challenges in the wellness industry has been adapting to the ever-evolving expectations of guests while maintaining the authenticity of our services. For instance, during the pandemic, wellness preferences shifted dramatically; guests became more focused on holistic well-being, hygiene, and personalized experiences. To address these changes, we had to quickly innovate by integrating advanced wellness treatments, enhancing sanitation protocols, and offering both digital and in-person wellness consultations. Implementing these changes was challenging, but it was essential to ensure that our guests still felt the warmth, relaxation, and personal connection that define a great spa experience. Overcoming this challenge ultimately strengthened our business by making our services more inclusive, adaptable, and guest-focused.

 What are the most essential skills and qualities required by a wellness expert/entrepreneur?

A wellness expert should embody a sound mind, a healthy body, and a supportive environment. Key qualities and skills include, Knowledge of Wellness Practices, Business Acumen, Customer Service, Leadership quality, Problem-Solving and Passion for Well-Being.

Describe a real-life experience that inspired you.

A memorable experience that inspired me in the wellness industry was witnessing the powerful effects of holistic healing on a guest. She arrived at our spa feeling drained—mentally, physically, and emotionally, struggling with stress, anxiety, and chronic fatigue. After a thorough consultation, our healers created a personalized wellness plan that included aromatherapy, deep tissue massages, meditation, and Ayurvedic practices.

Over several weeks, her transformation was remarkable. She felt lighter, improved her sleep, and had more energy. When she shared how this experience revived her spirit and shifted her perspective on self-care, I realized that wellness is about healing, balance, and personal renewal. This reinforced my passion for wellness.