Fransiska Handoko

A passionate and accomplished hospitality professional, Fransiska Handoko brings over 25 years of experience in hotel operations, sales, and marketing. She currently serves as the General Manager of Wyndham Tamansari Jivva Resort Bali, where she leads with a vision for excellence, guest satisfaction, and business growth.

Fransiska’s journey in hospitality began with a Double Diploma in Hotel Management from Blue Mountains International Hotel Management School (BMIHMS), Australia, now part of Torrens University, and International Hotel and Training Institute (IHTTI), Switzerland. Her hands-on approach was shaped early on through roles in front office, housekeeping, food & beverage, and kitchen operations while completing her studies.

Her career spans renowned hospitality brands such as Accor, Ramada, and Sobek Adventure, where she progressed from Sales Manager to Regional Director of Sales & Marketing. In 2005, she made a strategic shift back to hotel operations, combining her commercial expertise with operational leadership to drive sustainable business performance.

Committed to professional development, Fransiska holds multiple industry certifications, including: Certified Hotel Administrator (CHA), Certification in Hotel Industry Analytics (CHIA), Certified Hospitality Revenue Manager (CHRM) from American Hotel & Lodging Education Institute.

Beyond her executive role, Fransiska is a respected industry leader, mentor, and hotel auditor. She is actively shaping the next generation of hospitality professionals and giving back to the industry through her role as Government Relations & Organizations Director of Bali Hotels Association.

Her leadership contributions include:

• Government Relations & Organizations Director, Bali Hotels Association (Current)
• Chair, Bali Hotels Association (2022-2023)
• Secretary General, Indonesian Hotel General Manager Association (IHGMA) Bali Chapter (2020-2021)
• Advisor, BASCOMM – Bali Sales & Marketing Community (2017-Present)

A firm believer in lifelong learning and passion-driven leadership, Fransiska champions gender equity in hospitality, inspiring others to break barriers and excel. Her philosophy is simple yet powerful: “When you do what you love and love what you do, success follows naturally.”

What makes your current hotel stand out from other properties you’ve worked in?

Wyndham Tamansari Jivva Resort Bali offers a truly unique setting on the eastern coast of Bali. Unlike the bustling tourist areas, our 5-star resort provides a serene escape surrounded by breathtaking natural beauty. Guests can wake up to panoramic views of Mount Agung, explore lush rice terraces, and relax on our pristine black sand beach, all while enjoying the soothing sound of the Bali Sea.

Who is your typical customer?

Our guests are couples and families seeking a tranquil getaway, away from the crowds. They appreciate the peaceful atmosphere, immersive natural surroundings, and the opportunity to disconnect while indulging in wellness experiences and local culture.

If you could plan a one-day itinerary for guests looking to explore your city, where would you send them?

To start the day, guests can enjoy a sunrise yoga session at our Yoga Mandala or a floating breakfast in their private suites and villas. Then, they can explore Klungkung’s rich cultural heritage, beginning with:

• Goa Lawah Temple – A sacred temple set within a cave, home to thousands of bats.
• Puputan Klungkung Monument – A landmark honoring Bali’s history of resistance and bravery.
• Kerta Gosa – A beautifully preserved royal complex from 1686, showcasing intricate Balinese architecture.
• Kamasan Tourism Village – A UNESCO-recognized heritage site known for its traditional Balinese paintings.
• Klungkung Art Market – A vibrant local market where guests can shop for handcrafted Balinese souvenirs.

What are the key skills you look for when hiring new employees?

Exceptional customer service is our top priority. We seek team members with strong communication skills, teamwork, and adaptability. In today’s digital landscape, tech-savviness is also an asset, helping us deliver seamless guest experiences.

What is the unique selling point (USP) of your hotel?

Our resort is a hidden gem for travelers looking for a peaceful retreat that blends nature, wellness, and adventure. With its stunning black sand beach, rice field surroundings, and breathtaking Mount Agung views, the resort offers spacious accommodations, two distinctive pools, and the exclusive Jivva Beach Club — the largest dining venue in Klungkung. Located away from the crowded south, it’s the perfect destination for those seeking relaxation, cultural immersion, and an authentic Balinese experience.

What is the one dish guests must try at your hotel?

Our Bebek Goreng Jivva — crispy fried duck served with steamed rice and local vegetables. It’s a signature dish that perfectly captures the bold flavors of Balinese cuisine.

How will travel trends change in 2025?

Travelers are seeking more meaningful, immersive experiences rather than quick getaways. Long-stay guests will prioritize cultural exploration, wellness, and sustainability. In terms of accommodation, flexibility and hassle-free booking options will be more important than ever.

Was a career in hospitality something you always dreamt of? What advice would you give aspiring hoteliers? 

Absolutely! Hospitality has always been my passion. My advice to aspiring hoteliers is simple: trust the process and follow your passion. Growth takes time, so always be open to learning, embrace challenges, and never stop evolving.

Which cities are your favorites for: food, history and fashion?

• Food: Bandung, West Java, Indonesia – a paradise for culinary enthusiasts.
• History: Kyoto, Japan – a city where tradition and culture are beautifully preserved.
• Fashion: I’m not particularly into fashion.

You’ve worked in several cities. Which is your favorite for work and play?

Bali. It’s not just a workplace but a place where I feel deeply connected—both professionally and personally.  Bali is my life!

When are you happiest?

When I can develop and mentor people, share my knowledge, and see the next generation of hospitality professionals grow. Also, nothing brings me more joy than spending time with my daughter.

What is the most challenging aspect of your work?

While I love my role, challenges still exist—particularly as a female leader in the hospitality industry. Gender bias and stereotypes are still present, but I’ve embraced these challenges as opportunities for change. Being the first female chair of the Bali Hotels Association (2022-2023) was both a milestone and a learning experience, proving that leadership has no gender.