Samruddha Pawar

Samruddha Pawar is the Director of Sales at Radisson Blu Mumbai International Airport. With over 16 years of experience in the hospitality industry, he has worked with esteemed brands such as JW Marriott, Sofitel, Grand Hyatt, and Aurika. Samruddha’s expertise lies in streamlining sales processes, solving complex challenges, and fostering team innovation.

A dynamic leader, he is adept at guiding his team toward achieving collective goals while maintaining a sharp focus on guest satisfaction and revenue generation. Known for his strategic approach and innovative thinking, Samruddha ensures his team is motivated and aligned with the organization’s vision. His commitment to excellence and ability to navigate the ever-evolving hospitality landscape make him an invaluable asset to the Radisson Blu Mumbai team.

What is the USP of your hotel?

With over 16 years in hospitality, I can confidently say that Radisson Blu Mumbai International Airport redefines the concept of an airport hotel. We are not just a stopover; we are a vibrant community and social hub. We’ve transcended the transactional nature of transit hotels to offer immersive experiences, from our curated events like Vineyard Rhythms and The Brunch Club to luxurious staycations that blend comfort with creativity. We cater equally to corporate and leisure travelers, creating a seamless blend of efficiency and indulgence. Every guest here discovers a story worth remembering.

What qualities do you look for while hiring a new set of people in your team?

When building a team, I look for individuals who bring passion and authenticity to the table. In sales, the ability to connect with clients on a personal level is invaluable. I value adaptability, resilience, and a strategic mindset to navigate a competitive market. Creativity and empathy are non-negotiable—traits that enable a team member to transform guest needs into meaningful experiences. Above all, I seek team players who are driven by results but grounded in the values of hospitality.

What attributes, according to you, make an excellent hotelier?

An excellent hotelier combines the art of empathy with the science of execution. They anticipate guest needs before they are voiced, maintain a keen eye for detail, and stay calm under pressure. What sets the best apart is their ability to inspire teams, adapt to evolving trends, and create a lasting impression on guests. It’s about balancing innovation with tradition and making every interaction feel personal and purposeful.

What is your advice to aspiring hoteliers, especially for those who want to work in the sales team?

For aspiring sales professionals in hospitality, remember: sales isn’t just about transactions—it’s about trust. Learn to listen more than you speak, and focus on understanding the unique needs of each client. Keep evolving by staying updated on market trends and embracing new technologies. The hospitality industry thrives on relationships, so build connections that go beyond the immediate sale. Most importantly, approach every day with curiosity and the mindset to create value, not just revenue.

When are you happiest?

I find true happiness in seeing the impact of our efforts—whether it’s a full house for an event, a satisfied client who becomes a brand ambassador, or a team member growing under my mentorship. Watching our guests leave with smiles, knowing that we’ve been part of their stories, is a deeply rewarding experience that fuels my passion for this industry.

Which is your favorite city for food and travel in India?

Mumbai holds a special place in my heart for its incredible culinary diversity and vibrant energy. From Michelin-starred restaurants to iconic street food, the city is a paradise for food lovers. Whether it’s savoring a vada pav, enjoying a Parsi meal, or indulging in coastal delicacies, Mumbai’s flavors reflect its rich cultural tapestry.

Beyond food, the city’s dynamic rhythm and iconic landmarks, like Marine Drive and the Gateway of India, create a travel experience like no other. Blending old-world charm with modern allure, Mumbai is truly a foodie’s paradise and a traveler’s dream.

Future plans?

My focus is on positioning our hotel as a benchmark for innovation and guest-centric experiences. I plan to expand our portfolio of unique events, strengthen our partnerships with key industries, and drive sustainable growth. By blending cutting-edge technology with timeless hospitality, I aim to ensure that Radisson Blu Mumbai International Airport becomes the go-to destination for both business and leisure travelers.